{"id":1943,"date":"2024-02-13T09:13:51","date_gmt":"2024-02-13T09:13:51","guid":{"rendered":"https:\/\/sdrefocus.com\/?p=1943"},"modified":"2026-01-05T22:28:27","modified_gmt":"2026-01-05T22:28:27","slug":"is-incident-management-a-value-stream","status":"publish","type":"post","link":"https:\/\/sdrefocus.com\/index.php\/2024\/02\/13\/is-incident-management-a-value-stream\/","title":{"rendered":"Is Incident Management a Value Stream?"},"content":{"rendered":"\n

This article was originally written in February 2022 for the VSM consortium blog.<\/strong>
The Value Stream Management Consortium became Flowtopia in October 2025. If you are not yet a member, we invite you to visit flowtopia.io<\/a> and join us.<\/p>\n\n\n\n

– <\/p>\n\n\n\n

\n

“In this, the first of a series of blog posts from the Value Stream Management Consortium, our experts weigh in on, \u201cIs THIS a value stream?\u201d First up, we\u2019re looking at Incident Management.”<\/em><\/p>\n<\/blockquote>\n\n\n\n

Patrice Corbard<\/strong><\/a>, Founder of SD ReFocus and Influencer Member of the Value Stream Management Consortium:<\/strong><\/h5>\n\n\n\n

As defined by ITIL, Incident Management<\/strong> is a process or a service management practice that aims to manage the lifecycle of all incidents (unplanned interruptions or reductions in quality of IT services).<\/p>\n\n\n\n

– <\/p>\n\n\n\n

On the other hand, Incident Resolution can be viewed as a value stream<\/strong> (or a value streamlet) with :<\/p>\n\n\n\n