by Gene Kim , Kevin Behr, and George Spafford
What I Liked The Most
- The effectiveness of the storytelling format. We identify easily with the characters and remember similar or close situations.
- Introduction of theoretical principles using scenarios and practical situations.
- Two companion novels, telling the same story from Ops (Bill) and Dev (Maxine) points of view.
- Human and cultural challenges involved in such transformation.
- Risks of using a ticketing system for communication versus going and meeting each other.
- Psychological safety and blameless culture to ensure that things will improve.
What Important Lessons I Learned
- IT work has a lot in common with manufacturing plant work.
- Theory of constraints, identify and resolve your most important bottleneck (like a dependency to an expert: Brent), one at a time.
- To improve planned work, unplanned work must be reduced to a minimum. Pay down technical debt as a part of daily work.
- The Three Ways (Phoenix project), The Five Ideals (Unicorn project), and The Three Horizons from Geoffrey Moore.
- Focus improvement initiatives on achieving business goals. Be able to measure and demonstrate business and customer value.
#storytelling #theoryofconstraints #leanthinking #devops #technicaldebt #threeways #fiveideals #customervalue